When you buy our products/services, your purchase is covered by our 15-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within fifteen (15) days of your purchase. Please include your order number (sent to you via email after ordering) and tell us why you're requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. If you ever feel installation issues, our support team will collaborate with you and do the installation for you. Orders placed in order to grab the software files and then asking for refund may not be able for refunds. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.