Help customers faster

Resolve customer tickets from multiple channels.

  Email  

Never miss an email 

Automatically turn customer emails into cases — each with an owner, priority, and status. A unique support email address lets your customers easily reach you.

  Multi-channel support   

Track phone calls too

Manage phone-based cases alongside email, social, and chat. Easily search to see if you are talking to an existing customer so you can respond faster and more accurately.

  Chat  

Chat in real time

Interact with customers in real time, directly from your website. Add a Awebdesk chat window or easily integrate with partners like Olark, SnapEngage, or LiveChat.

  Discussion Boards  

Moderate from your inbox

Add discussion boards to your website to engage your community. Included out of the box, discussion boards let agents moderate posts or respond to threads directly from the universal inbox.

Helpdesk Software for Fast, Helpful Service

Show customers you love them with amazing service. Awebdesk helpdesk is the all-in-one customer support helpdesk that lets small businesses quickly start offering amazing service. With AwebDesk.com you can manage cases from every channel and get the insights you need to make faster, smarter decisions. It's easy to share your knowledge on a self-service site so customers can find their own answers. And you can scale support as you grow with 360-degree customer views, easy integrations, and part-time agents.

Performance monitoring

Track your support team performance down to the individual agent and easily analyze(take actions) service metrics across every support channel.

Customer health monitor

Anticipate customer sentiment based on recent interactions, predict the level of service needed, and identify which ones need special attention.

Multi-brand support

Manage multiple brands and provide a better self-service experience with separate help centers for each of your product lines.

Guides & Knowledgebase

Create stunning documentation and guides within minimal time. Or use knowledgebase to create faqs and other articles. Easily reusable in tickets reply for agents.

 

Multi-channel support

Manage helpdesk requests on email, phone, Facebook, Twitter, and more

Manage helpdesk requests across all communications channels. With multi-channel support, everything is in one place—from email, to phone, to Facebook, Twitter, and more. Your agents can work more efficiently, resolve issues faster and offer amazing helpdesk service. 

Phone system for sales teams

 

Productivity tools

Automate helpdesk support and workflow

Workflows and automation help agents speed through repetitive tasks and frequently asked questions so they can focus on more complex ones. AwebDesk.com lets you operate a helpdesk efficiently—making customers and agents happier.

 

 

 

Phone system for support teams

 

Self-service support

Help customers help themselves with a support portal

Let customers find answers to common helpdesk requests, on their own, with branded self-service support portals. Make it easy to find answers or check case status without help from an agent—even from mobile devices. 

Phone system for support teams

 

Reporting and analytics

Make faster, better decisions

Track agent performance and get insights on what issues are driving helpdesk ticket creation. Use reporting data to improve the customer experience, reduce ticket volume, and preempt small issues before they become big ones.

 

 

 

Phone system for support teams