What is AwebDesk Help Desk

Submit Ticket Create TicketTicket Submission Agent DashboardManage Tickets

AwebDesk Help Desk is an IT support software that provides the easiest way to manage customers and its support requests with a centralized platform, route and delegate requests quickly and easily. Customers can submit their support ticket online or via email and use the portal to view and manage their tickets. Using AwebDesk Help Desk Software, centralize all your customer requests at one place, assign it to different support staff (or let the software do this based on your rules), keep track of older support requests and lots more. We rigorously done improvements in AwebDesk IT help desk software to provide you fully featured and fast web based software product.


Uses | Features | Screenshots | Demo | Pricing

Awesome Features

  • Ticket Management

    Set up workflows on support requests to fit your business processes. Use AwebDesk IT support software and create action-based notifications or triggers to inform customers of status updates. You can easily built time-based notifications and send reminders to your support staff if tickets have been left unassigned or may they rated unsatisfactory.

  • Multi-channel Customer support

    Through our IT help desk software support customers wherever they are. Now you can support customers through email, web, Twitter or Facebook. You can attend every Customer Conversation- whether they happen on Web, email, chat, Twitter and more- with one consolidated support tool.

  • Manage Email better

    Reply to customers from within the ticket. Get notified by email when customers reply. Predefined work-flows to manage incoming email and web-form enquiries. Contains service level agreement (SLA) triggers to automate email routing and monitoring. Intelligent parsing of the content of all queries. Ability to send auto-responses and recommend responses to agents.

  • Simple Contact Management

    Keep all your customer and contact information in an easy to use online directory. AwebDesk Help Desk allows your office staff to share contact information, appointments, notes, documents, email and more without requiring you to install special server software. AwebDesk Help Desk enables to maintain an organized and easily accessible facility for storing and retrieving customer and business contact information

  • Automate Ticket Routing

    Automatically dispatch tickets to the right agent with powerful business rules. Easily share support tickets with other AwebDesk Help Desk accounts and allow your support agents to be more productive by focusing on their area of expertise. Issue “agent collision” warnings when multiple support agents are working on the same ticket. Arrange your organization in logical groups and set up ticket views and business rules by group with our enhanced IT support software.

  • Custom Branding

    To customize the look and feel of your customer support portal, you can easily change the color settings, add your logo, customize the domain names, email addresses and HTML templates and select local languages. AwebDesk Help Desk Software gives you complete Cascading Style Sheets (CSS) for complete control over your support portal’s design including fonts, colors, layouts and menus. We continuously worked to provide you improved IT help desk software with more customization.

How our web based software products can enhance your business

Founded in September, 2010, AwebDesk Sofwtares has established itself as a leader in meeting the software needs of small businesses around the world with its web based software products, email marketing software, help desk software, project management software and lots more. It continues to grow with its slogan that small business owners need affordable, user friendly, economic, versatile, simple yet efficient, and perhaps the risk-free software.Here at AwebDesk Softwares we emphasize on optimum quality & efficient web based softwares that enable our customers to deliver the best quality software and it will do anything and everything in support of our customers keep them satisfied. If you need an advice on how our web based software products can enhance your business then just mail at support(at)awebdesk.com.There are many different web-based email marketing software available in the market, but the most advanced attribute is perhaps ours Email Marketing Software .User can download and install on their own server with our one touch automatic instraller. Our all products come with 15 days money back guarantee, NO questions asked.

Awebdesk Email Marketer is a complete web based email marketing software which allows you to schedule your income and promotions so that you would not always panic about when to reschedule them or update them. If you are unsafe and worried most it, you just have to check on it without any annoy. AEM is proven better than the best avaialble web based email marketing software that you can attain.Awebdesk Softwares provides one of the finest Email Marketing Software which is the effortless to use for doing email marketing i.e., to make, displace & cross email newsletters. And more over it is very user friendly email marketing system .You can direct unlimited mails easily with our Email Marketing Software.Take the best version that fits your taste. Start your own email marketing business for your clients using our fully brandable email marketing Software.Some most advanced features of AEM are: (1)Rails the email l interchange at a single glance using the illustration chart in the dashboard!.(2)Professionally intentional telecommunicate Templates, completely customizable on-demand..(3)Track the email traffic at an undivided bounce using the graphical chart in the dashboard.(4)Highly effective email templates completely customizable on-demand from admin panel.(5)Amalgamated with modernized features same auto-responders,unlimited number of subscribers, Unlimited Email Campaigns, Regular email queuing & many.To get started you just sign up for Awebdesk & the pricing starts at just USD 199 $ one time Email Marketing Software Pricing.

One of the most popular web based help desk software programs, according to consumer reviews, is AwebDesk Help Desk Software which is most valuable resource for companies and freelancers to manage and resolve troubleshooting tickets.AHD is a Help Desk Software that provides detailed information on help desk software solutions, including IT help desk software, web based help desk software, help desk tracking, help desk software, and reviews of help desk software programs. AwebDesk Web based help desk software programs offer the convenience of a user-friendly menu and easy-to-manage files.On a scale of one to ten, it has a remarkable rating and has multiple consumer reviews . This is a web based program, and the initial cost is just $199 onwards Pricing. AwebDesk Help Desk offers unlimited user capabilities and easier upgrades with their annual maintenance contract. This program is compatible with Linux, Windows NT, Windows 2000 and Unix operating systems. It also offers searchable databases, assignment of reference numbers, F.A.Q databases, knowledge base, billing databases and much more.The most popular member software named AwebDesk Membership Software provides huge benefits of technology by employing the use of membership software. Membership software programs enables member managers to organise, oversee and control their membership base with improved levels of efficiency and visibility.Some of its outstanding features are:1. Increase membership acquisition and retention. 2. Increase financial control over membership subscriptions and activities. 3. Engage with members in a more appropriate way. 4. Communicate in a more efficient way. 5. Manage events more efficiently. 6. Provide more value to members. 7. Improve membership loyalty. 8. Cut costs. 9. Increase control and visibility. 10. Gather membership intelligence.11. One of the best membership software programs in industry and well known for its security features and reliability. This can be achieved through the use of membership software and membership software programs.

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