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Track support team performance, analyze service metrics, and improve satisfaction.
Business Insights gives you an at-a-glance summary of key performance metrics across all of your support channels. See performance trends, identify and analyze outliers, and filter by channel.
Look at specific dates and channels, or see high-level trends. Tailor reports to focus on what’s important to you and easily share across the company.
Performance reports focus on actions, achievements, and work performed by agents and groups. See how different teams are doing, identify training opportunities, and constantly improve.
Learn what problems your customers are running into and customize the reports you need to identify feature requests, product issues, and measure the impact of improvements.
Priced just right for companies of every size.
7 days free. No credit card required.