All-in-one support that grows with you
Start in just minutes with everything you need to offer fast, helpful customer service.
Resolve customer tickets from multiple channels.
Automatically turn customer emails into cases — each with an owner, priority, and status. A unique support email address lets your customers easily reach you.
Manage phone-based cases alongside email, social, and chat. Easily search to see if you are talking to an existing customer so you can respond faster and more accurately.
Interact with customers in real time, directly from your website. Add a Awebdesk chat window or easily integrate with partners like Olark, SnapEngage, or LiveChat.
Add discussion boards to your website to engage your community. Included out of the box, discussion boards let agents moderate posts or respond to threads directly from the universal inbox.
Show customers you love them with amazing service. Awebdesk helpdesk is the all-in-one customer support helpdesk that lets small businesses quickly start offering amazing service. With AwebDesk.com you can manage cases from every channel and get the insights you need to make faster, smarter decisions. It's easy to share your knowledge on a self-service site so customers can find their own answers. And you can scale support as you grow with 360-degree customer views, easy integrations, and part-time agents.
Track your support team performance down to the individual agent and easily analyze(take actions) service metrics across every support channel.
Anticipate customer sentiment based on recent interactions, predict the level of service needed, and identify which ones need special attention.
Manage multiple brands and provide a better self-service experience with separate help centers for each of your product lines.
Create stunning documentation and guides within minimal time. Or use knowledgebase to create faqs and other articles. Easily reusable in tickets reply for agents.
Manage helpdesk requests across all communications channels. With multi-channel support, everything is in one place—from email, to phone, to Facebook, Twitter, and more. Your agents can work more efficiently, resolve issues faster and offer amazing helpdesk service.
Workflows and automation help agents speed through repetitive tasks and frequently asked questions so they can focus on more complex ones. AwebDesk.com lets you operate a helpdesk efficiently—making customers and agents happier.
Let customers find answers to common helpdesk requests, on their own, with branded self-service support portals. Make it easy to find answers or check case status without help from an agent—even from mobile devices.
Track agent performance and get insights on what issues are driving helpdesk ticket creation. Use reporting data to improve the customer experience, reduce ticket volume, and preempt small issues before they become big ones.